Guarantee Clause full text

Guarantee

During the guarantee period, the Supplier shall, at its own cost, promptly  and diligently repair or replace any Product that proves to be defective in material, workmanship, or performance, or, alternatively, refund the purchase price paid for such defective Product. The Customer shall be entitled to make a claim under this guarantee provided that it notifies the Supplier in writing without undue delay after discovering the defect and grants the Supplier reasonable access, during normal business hours, to inspect the Product and verify the existence and nature of the defect.

Any repaired or replaced Product shall be covered by this guarantee for the  remainder of the original guarantee period, unless otherwise agreed in writing by the Parties. The Supplier’s obligations under this guarantee shall constitute the Customer’s sole and exclusive remedy in respect of defects covered hereby.

This guarantee shall not apply to any defect, damage, or malfunction resulting from improper or non-compliant installation, incorrect or unintended use, misuse, negligence, accident, failure to follow the Supplier’s instructions or maintenance guidelines, unauthorized alteration or repair, or normal wear and tear. The Supplier shall have no liability under this guarantee for defects arising from materials or components supplied by third parties, unless otherwise expressly agreed.